R.E. Resource Team Testimonials

To Whom It May Concern:
Raquel and her team have worked with my family for a few years now and have listed a few properties for us. We have also recommended Raquel to my grandson Ryan James and his girlfriend Chrisy. They all did a great job for the kids and helped them find their dream home. We have felt very safe and valued with Raquel and everyone in her office. She is so good at keeping you informed and up to date on everything. My whole Family thinks the most of Raquel and would absolutely recommend her to anyone. As for me and my family we will never use anyone but Raquel for any Real Estate Needs.

Sincerely,
John James

From the Buyer of Dyer

I am writing this letter of recommendation for Raquel Magro. Raquel is an extremely, professional and resourceful to my family in seeking our new home. She was always available to answer our questions and concerns.. We felt secure and confident to have such an experienced realtor to lead us in the right direction. She is such a dedicated worker who gave up even her weekends to assist us in the home buying process. Never did we feel ignored or phone calls unanswered. I would recommend her to anyone planning on purchasing a home. Her knowledge and expertise is astonishing. Raquel has many, many, years of experience in this field and it prevails in her interpersonal relations. We were really fortunate to have Raquel as our realtor!

From: Marilyn Gomez

From the Sellers of 10354 Bevis Ave. Mission Hills, Ca. 91345

Dear Raquel,
I am very happy to be writing this letter because you sold our home for top dollar and in a very tough
market. When it came time to sell our home, we knew that we were going to interview three real estate
agents. Neither of us knew any of the agents, so each one had the exact same chance to land this listing.
The reason your name came to us was because of your business partner, Carol Gervasi. In 1997 Carol did
John and I a favor by running the local comps in the area so we could lower our property taxes. She
cheerfully ran them, dropped them off at our house and wanted nothing in return.
I kept her business card all these years and I told John, when we go to sell our house, I want to call her.
Fast forward to 2009. I called your office and got Carols cell phone number. When I called her and said I
would like to interview her, she told me about her business partner, Raquel Magro, who did the actual
property open houses and showing of clients properties. So we called and made an appointment with you.
And it turned out to be your day off, but you came anyway! I never knew that until recently because you
never told us. You made the appointment on a day that was convenient for us. Neither John nor I had ever
met you before our interview. We interviewed three different agents, all on the same day, two hours apart
as it turned out. You were BY FAR, the most through of those agents. You not only walked the property,
you even looked in the water heater closet (nobody else did) and told us about all the local codes required
to close a home sale in this day and age. NONE of the other agents did that. I felt you gave the best
information and both John and I felt comfortable with you.
Lastly, when we called and told you that you had the listing, but we needed to make a trip to Arizona (our
new home) before we could sign anything. I told you exactly when we would be back and that we could
finalize the paperwork then. You were ok with that. You didn’t run right over and demand a signed
contract. I personally didn’t feel any pressure to sign the contract until I was ready, which was great. I
never felt any pressure by you (or anyone in your office) to do anything I didn’t want to do. Then when you
sold our home (in FOUR days, with multiple offers) and we started escrow, Lauri kept us going. She never
failed to return an email or phone call (you did too by the way) promptly. The whole process was done by
email, fax, or overnight delivery. We moved to Arizona two days before you listed our home. Except for
the very few items left to show the house, we would not have had to return at all. Now that’s service! I
would absolutely list another home with you (if I had one in California) and I would give you and your
team a big “thumbs up” for the whole process. I would recommend you to anyone who is thinking of
moving. You were honest, upfront and very comfortable to work with.
Even though I didn’t need them, I loved the idea of you supplying moving boxes to your clients! We
actually had a bunch of boxes, but if I would have had to buy them. They aren’t cheap!
Sincerely
Joyce Macheca

From the Buyer of 5536 Radford Ave

Raqual Magro is responsible for selling me my home; without her, it wouldn’t have happen. Why? Because she is more on the ball than any other real estate agent I’ve ever worked with. Here are the benefits to working with Raquel as your agent, she:

-Kept me informed almost minute buy minute of every detail
-Held my hand throughout the entire process
-Conducted herself in highly professional manner
-Returned my calls promptly
-Was able to answer al my questions; if she didn’t have the answer on hand, then she got back to me immediately when she did
-Was totally upfront and honest with the condition of the house and all aspects of the sale
-Fought hard to get me the best deal, which turned out to be better than I had anticipated
-Has an amazing support team
-Is friendly, warm and courteous
-Is passionate about her career

I would recommend Raquel to anyone looking for a home in the Valley; in fact, I already have.

Sincerely,
Eileen Rivkin

From the Buyers of 17031 Nanette St.

Dear Raquel Magro & Team,

Both of us would like to give you our warmest regards and extend our deepest thanks for all of your hard work in helping us find, purchase, and move-in to our first home. We would recommend you to anyone in the market to buy or sell home. Here are just a few of the reasons that we felt you did such a fantastic job as our realtor.

As first time home buyers we were scared, to say the least, and we felt like our hands were held every step of the way. One we found just what we were looking for, our initial bid and subsequent counter-offer were well educated decisions because of your vast knowledge of current markets and rapport with the listing agent of the home. From there we had no idea what to do. You answered all of our questions, scheduled all of our inspections, and even introduced us to the neighbors. After the general inspection, you were able to get us a $7,500 credit for repairs, even when the bank initially wasn’t going to give us anything. Even months later, after we had moved in, you continued to help us because of our problems with high water pressure in the area; a new water heater, expansion tank, and a number of visits from the plumber- which fell under our home buyer’s insurance.

You were always available and always there for us. And we would like everyone to know home lucky we felt to have you as our realtor. Thank you so very much!

Sincerely,
Your friends,

Ryan James & Chrissy Pavlick

From the Buyers of 15403 Ludlow St. #141

I would like to take this opportunity to thank Raquel and her team for the highly professional and yet personal manner they handled our purchase of our home.

We were never left waiting for answers to any questions we had during the process as she and her team were prompt and reponsive.

We found Raquel to be perfectly honest in her dealings with both ourselves and the seller of the property we were purchasing and helpful in all aspects of the process.

Laurie never failed to keep us apprised of the progress of our escrow and went out of her way to make a stressful situation much less stressful.

Denise also did a wonderful job. I really do believe that the team concept they utilize works wonderfully. We always felt we could get any questions we had answered in a timely and satisfactory way.

I would never hesitate to recommend Raquel and her team to anyone either selling or buying a home in Southern California.

Linda and Dennis Comfort

From the buyers of 840 Chelsea Court

Dear Raquel Magro & Team

Just a quick note to express our gratitude on helping us with our recent purchase in Simi Valley! Being our first home purchase we could not have been luckier than to have experienced a more professional and helpful team as you and your staff.

There were many times we had questions while our home was in escrow and never a time that someone from your office failed to help. It made everything less stressful for us and we were able to focus on the not so fun things like packing and arranging utility transfers.

We will be sure to highly recommend you in the future to anyone we find looking to purchase a home. Your professionalism and courtesy exceeded our expectations.

Thank you again!

Ginger and Dave Ward

"...you and your very skillful team members helped me to find a new home that met my needs..."

From the Buyer of 14115 Moorpark St. #303

We embarked on an odyssey that ulitimately resulted in the sale of my townhouse and my subsequent move into a very nice condo. Would I recommend her services to other prospective sellers or buyers? An unqualified YES!!!

Raquel is very good at taking the time to make sure that you understand everything you are signing. She "unconfused" me and actually made me feel calm about the whole process. She'll meet you and do a very through
"walk-through" that might even include straddling uneven dips in the flooring.

Raquel actually went and knocked on neighbors floors to ask how they liked living there.

Raquel provided more boxes, wrapping paper and tape than I needed, all with her face prominently plastered on each box. (I guess she doesn't want her clients to experience "Raquel withdrawal" once your business with her is concluded.

R-aquel Magro, Real Estate Star,
A-nd her Pinnacle team really, truly are
Q-uintessential pros of the Real Estate trade,
U-pward & onward she's on a crusade,
E-nsuring her clients professional service.
L-et Raquel do her magic, she wont make you nervous.

Someone was looking out for our best interest.

From the Buyers at 15243 Hillsdale Court, Sylmar.

We wanted to take this opportunity to thank you for the wonderful service we recieved while purchasing our home. Purchasing a home was a very stressful time period for us as we also struggled w/ family, job, & school obligations. It was nice to know that someone was looking out for our best interst. Laurie was very patient when trying to reach us to sign papers & was very organized. Thank you again. I can't imagine ever doing any Real Estate transaction without your assistance.

She was the best prepared, punctual, concise, qualified and knowledgeable.

From the Seller of 14201 Foothill Bl. #5

When I was disabled and lost my job, Raquel Magro was a lifesaver.

Right away Raquel showed concern for my financial condition and health and even contacted me in the hospital when I had landed there the day following our meeting.

The market was falling rapidly and it was imperative to sell quickly to save the scant equity I could recover from my property. Raquel remained positive and confident in the face of all challenges.

Raquel's diligence, wise council and perseverance brought about the sale that was satisfactory to all parties. She and her highly competent staff were even able to hang on to the buyer when the Townhomes roof sprung a major leak the day after we opened escrow.

She did not have to go so far as she did but to not help would make her someone else....and not the Raquel Magro I am so fortunate to know. I am very happy to recommend her to anyone seeking professional helpin any Real Estate matter. When I am able to purchase a home in the area, I will not hesitate to seek Raquel's help.

Professionalism at its BEST!!!

From the Seller at 13801 Oxnard St #102, Valley Glen

This is to let you know what a super job you did selling our house.

You presented me with an agreement that was open and didn't make me feel I would be at a loss. Never once did I feel pushed or coerced. From day one you took over the way you said you would and carried through on your word.

Selling my home close to asking price in the current market is a great feat, and you helped make it possible.

I would like to sincerely thank you for the great work you did. I for one am not a great believer in Real Estate Agents, but you made me believe that there are some good honest, hard working, professional agents who really look out for their customers interest more than themselves.

Kudos to you and your staff!!!!

I Would Like To Express My Gratitude....

From the Buyer at 37045 Waterman Ave. Palmdale

I would like to tell you about the great experience my husband and I underwent while buying our FIRST home, thanks to Raquel Magro.

We selected our agent because a friend of ours HIGHLY recommended her to us. She explained some of the rules and procedures of the transaction we were about to get involved with. She answered all our questions in "good old English" to ensure we understood completely.

Ms Magro was always available to answer any questions we had and returned our calls rapidly. Raquel contacted another agent in the city we chose to move to in order to ensure we would buy a house in the best neighborhood we could afford. Along with her honest advise, she provided us with information and forms on what to do before and after moving.

I will not hesitate to recommend her to our family and friends. If the time comes that we decide to sell our home Raquel is who we would look to. My husband and I give her two thumbs up for her admirable work ethics, so hard to find in the Real Estate business.

" Your Help & Expertise Made It Possible to Move Cross Country On Time"

From the seller at 15012 Parthenia

It is my very great pleasure to present this letter of recommendation. Your help and expertise made it possible for my move across the country to take place on time and with the minimum amount of problems. You certainly went well above the ordinary in trying to help me through a very difficult market place.

During the time the property was on the market, you were wonderful at telling me every single step that had been completed, or was needed, and always listened to me and let me have the final say, even though you were always right in the end!

Whenever I needed information you were only a phone call away. Your staff was amazing, going beyond the normal duties to be my arms and legs after I'd left the state. Thanks to all of you, what could have been a complicated and stressful process was reduced to a series of easily overcome challenges.

I will only be too happy to recommend you to any of my So.Cal. friends who decide to move.
Sincerely,
Nina Mangan

"All We Did Was Give You A Call And The Work Was Done"

From the Seller at 10225 Kester, Mission Hills

I just wanted to send you a quick thank you for all your hard work on the sale of our house on Kester Ave. As always, it was completely effortless on our part. All we did was give you a call and the work was done. You were always available to answer our questions promptly and our phone calls were always returned within the same day.

Your professionalism and attention to detail is the reason we chose you to help us with our Real Estate needs for the second time.

With the hectic lifestyles we lead, it's nice to know there is someone to rely on with something as important as the sale of a home.

Thanks again. Until next time!
Sincerely,
Claude and Julie Bohamed

" I Knew We Would Be Successful After Meeting You"

From the Sellers of 8529 Bellmar, Northridge

I wanted to take the opportunity to thank you for doing a fantastic job with the sell of my parents house. We put the house on the market twice in the previous year and didn't have any success. Finally this year, luckily, I heard about you and after meeting and talking to you I knew we would be successful with the sale of the house.

I also want to thank your assistant Laurie for always being on top of things and having a good line of communication through the process. Both of you deffinitly made the whole experience painless and in the end it was a sucess.

In closing I won't have any problems recommending youto anyone I know who is looking to either sell or buy a house. Once again, thanks for all your help.

Sincerely,
Chris Samarasinghe

"Doesn't Bail Out When The Going Gets Tough"

From the Seller of 16857 Cloven, Granada Hills

I am in a position to know that Ms. Magro doesn't bail out when the going gets tough, having recently been represented by Raquel in a challenging and complex court-ordered sale of my home.

She demonstrated excellent judgement born from years of experience in regard to pricing in a challenging market, and we found a buyer quickly. Her job, however, was far from over!!She was always available to deal with a myriad of issues as they arose in order to keep the sale from falling through.

Ms. Magro always handled herself in a professional and courteous manner, taking time and effort to keep all parties informed of legal developments while continuing to get the job done and the sale on track.

As you can tell, I highly recommend Ms. Magro and her helpful team; her experience, perseverance, and good judgement do make a difference!

Sincerely,
Peggy Christensen

"We Never Felt Like We Were Alone"

From the seller's of 14380 Foothill #4, Sylmar

In a difficult time for Real Estate sales, you made all the difference selling our home in a short period of time.
Working with you and your staff was a pleasure, and relieved much of the stress that goes with selling a home. When we had questions, you had answers. You continually informed us about how our house was being marketed, pricing strategy and market conditions. We were able to get you on the phone, without delay, and checked in with us on your day off if we had a showing or question.

Laurie was a great help! She was our connection at the office, and was able to handle many of our questions and needs. We were never disappointed or felt like we didn't matter.

You and your staff made it an easy and comfortable process with little extras that were so unexpected, yet so appreciated. Though we formally signed with you in July, we actually selected you before that time. You and your track record are well known and there was never any question who we were going to list with when the time came.

We highly recommend you and your team to anyone considering selling their home and desiring the MOST professional representation and guide through the entire process.

Sincerly,
Mark Schmidt

" Raquel Magro Helps Us MOVE to Vancouver"

From the Seller's of 15283 Tuba St. Mission Hills:

The process of selling our house in Mission Hills, moving our furniture and buying a new home has been a new and challenging one of us. Patti & I would like to tahnk you and your team for your professionalism and "personal touch" in selling our home.
You guided us through all the stages from preparing our house for sale to completing the paperwork with a minimum of fuss. Your knowledge of the Mission Hills real estate market and negotiating skills helped us get the best price for our home!

We would definitely recommend you to any homeowner who wants a real estate agent with the experience and commitment to sell the home as fast as possible and th the BEST PRICE!

Sincerely,
Michael & Patti Dailey

"Raquel did GREAT WORK in Selling our Townhome"

From the Seller's of 14380 Foothill Bl. #4 Sylmar:

You made all the difference in selling our home in a very short time.
We never felt we were on our own. Laurie, your assistant, was great help. She was our connection in the office, and was able to handle many of our questions and needs. We were never disappointed or felt like we didn't matter.

Though we foramlly signed with you in July, we actully selected you long before that time. You and your track record are well known and there was never any question who we were going to list with when the time came.

The time came, we called you, and we couldn't have been happier with the results.

We highly recommend you and your team to anyone considering selling their home and desiring the most professional representation and guide through the entire selling process.

Sincerely,

Mark Schmidt

"Raquel SOLD our CONDO in less than 40 days"

From the Seller's of 7020 Lennox Ave #3 Van Nuys:

First and foremost we want to thank you for selling our twonhome in what became a much more challenging real estate market than we anticipated.

As you know, we had to let our previous agent go after having our property listed for five weeks due to lack of communication & poor marketing among many other issues. Even though we met you through a random website contact, we were impreseed with your initial presenation and you assured us that if we worked with you our house would sell in a timely fashion for the price we wanted!

YOU WERE RIGHT!

We always felt like we knew what was happening with our transaction, the property was highly visible, and we closed excatly when we wanted to. What more could we as for.

Thanks again to you and your team!

Sincerely,

David Peterson & Nicholas Murrow